If the Amazon Fire TV Stick remote is not working, here are the solutions you can try to resolve the issue. Here’s a step-by-step guide to help you fix a Firestick remote that is not working:
Fix A Firestick Remote Not Working Steps
Check the Batteries
The most common reason for a non-working remote is depleted batteries. Ensure that your remote has fresh batteries. If not, replace them with new ones.
Realign the Remote
Make sure the infrared (IR) signal from the remote is reaching the Firestick. Point the remote directly at the device and try pressing the buttons.
Restart Your Firestick
Sometimes, a simple restart can fix issues. To restart your Firestick, go to “Settings” > “Device” > “Restart” and select “Restart” or unplug the power adapter and plug it back in.
A helpful post: How to tennischannel activate on Firestick
Re-Pair the Remote
If your remote is still not working, you may need to re-pair it with the Firestick. Here’s how:
- Hold down the Home button for 10 seconds. It should initiate the pairing process.
- If the remote doesn’t pair automatically, go to “Settings” > “Controllers and Bluetooth Devices” > “Amazon Fire TV Remotes” > “Add New Remote” and follow the on-screen instructions to pair the remote.
Check for Interference
Ensure no obstructions or other devices interfere with the line of sight between the remote and the Firestick. Wireless signals and other electronic devices can sometimes cause interference.
Factory Reset the Remote (Advanced)
If the above steps don’t work, you can try resetting the remote to its factory settings:
- Remove the batteries from the remote.
- Press and hold the Home button for about 20 seconds.
- Reinsert the batteries and re-pair the remote, as mentioned in step 4.
Check for firmware updates for your Firestick and remote. Sometimes, updating the software can resolve compatibility issues.
Replace the Remote
If all else fails and the remote is still not working, consider purchasing a new remote. You can do this through the official Amazon website or app.
Contact Amazon Support
If you’re still unable to fix the issue, consider contacting Amazon’s customer support for further assistance. They may provide additional troubleshooting steps or arrange a replacement if your device is under warranty.
Remember to go through the steps systematically and test the remote after each to determine if the issue has been resolved. If you’ve tried all the steps and the remote still doesn’t work, it’s a good idea to contact Amazon support or consider purchasing a new remote.